PRIVACY POLICY — PATIL FOODS
Patil Foods (“we”, “our”, “us”) operates patilfoods.com. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Information Technology Act, 2000 (India), the Consumer Protection Act, 2019, Razorpay’s Privacy Policy, and PayPal’s Privacy Policy.
By using our website, you consent to the practices described in this policy.
INFORMATION WE COLLECT
We collect the following personal information when you use our website:
- Name, email address, phone number, and delivery address
- Payment information (processed securely by Razorpay or PayPal — we do not store card details)
- Order history and transaction details
- Device information, IP address, and browser type (collected automatically via cookies)
- Communications you send us (emails, WhatsApp messages)
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations, invoices, and shipping updates
- Respond to your queries and provide customer support
- Improve our website, products, and services
- Comply with legal obligations under Indian law
- Prevent fraud and ensure payment security (as required by Razorpay and PayPal)
We will never sell your personal data to third parties.
SHARING YOUR INFORMATION
We share your information only with:
- Courier partners (DTDC, India Post, etc.) — to deliver your orders
- Razorpay — to process Indian payments (governed by Razorpay’s Privacy Policy)
- PayPal — to process international payments (governed by PayPal’s Privacy Policy)
- Legal authorities — if required by Indian law or court order
PAYMENT DATA & THIRD-PARTY PROCESSORS
Payments via Razorpay are governed by Razorpay’s Privacy Policy (razorpay.com/privacy). Payments via PayPal are governed by PayPal’s Privacy Policy (paypal.com/privacy). We do not have access to your full card numbers or CVV at any time.
COOKIES
Our website uses cookies to improve your browsing experience, remember cart items, and analyze site traffic. You may disable cookies through your browser settings; however, some features of the website may not function properly.
DATA RETENTION
We retain your personal information for as long as necessary to fulfil your orders and comply with legal obligations under Indian law. You may request deletion of your data by contacting us.
YOUR RIGHTS
As a user, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw consent to marketing communications at any time
To exercise these rights, contact us at:
- Email: swapnalipattil@gmail.com
- WhatsApp: +91 76666 76060
DATA SECURITY
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
CHILDREN’S PRIVACY
Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.
CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the revised policy.
CONTACT US
For any privacy-related concerns or requests:
- Email: swapnalipattil@gmail.com
- WhatsApp: +91 76666 76060
- Business: Patil Foods, India